FAQs- Baltimore Best Movers
Booking & Scheduling Flexibility
How far in advance should I book a move?
We recommend scheduling your move at least 7–21 days in advance. This ensures greater availability, especially during weekends and peak seasons.
Can I reschedule my move?
Yes. You can reschedule your move up to 48 hours prior without penalty. Rescheduling within 24-48 hours may incur a fee, and same-day changes depend on crew availability.
Do you handle last-minute moves?
Yes, we accommodate last-minute moves when crews and trucks are available. Expedited bookings may include a small surcharge due to urgent logistics.
What is your cancellation policy?
Cancellations made 48 hours ahead are eligible for a full refund. Partial refunds may apply for cancellations within 24–48 hours. No refunds are offered for cancellations within 24 hours.
Licensing, Insurance & Safety
Are you licensed and insured?
Yes, Baltimore Best Movers is fully licensed and insured. We comply with all USDOT and FMCSA requirements to ensure your move is safe and secure.
Are my belongings insured during the move?
Yes. All moves include standard valuation coverage at $0.60 per pound per item. Full-value protection is available at additional cost. Our team will guide you through coverage options before the move.
What safety measures do your movers follow?
We use protective materials like padding, shrink wrap, and floor runners. Our crews are trained in safe lifting techniques and handle your belongings with care.
Packing, Supplies & Disassembly
Do you provide packing materials?
Yes, we offer packing supplies including boxes, tape, wrap, and padding. Materials can be purchased individually or included as part of a packing package.
Will you pack and unpack my items?
Yes, we offer full packing and unpacking services. These can be customized based on your needs and included in your moving quote.
Can you disassemble and reassemble furniture?
Yes. Our movers are trained to disassemble and reassemble furniture such as beds, desks, and modular units. This can be included as part of your service.
Do you provide specialty packing kits?
Yes. We offer packing kits for electronics, dishes, wardrobes, and other fragile items.
Do I need to be present on move day?
Yes. Either you or an authorized representative must be available to provide access, answer questions, and confirm delivery details.
How long does a move typically take?
This depends on your home size and the distance involved. A 1-bedroom apartment may take 3–5 hours, while larger homes can take 7–10 hours or more.
Geographic Coverage
What areas do you serve?
We serve Baltimore and surrounding areas, including Columbia, Annapolis, Towson, and Owings Mills. Contact us for moves outside this area.
Do you handle long-distance or interstate moves?
Yes, we provide long-distance and interstate moving services. Please call us to confirm availability and licensing for your specific destination.
Storage & Delivery Options
Will you deliver to storage units?
Yes. We can deliver your items to any storage facility as part of our moving service. Just let us know during booking.
Do you offer storage services?
Yes, we provide storage options either through our own facilities or through trusted partners. Climate-controlled units and long-term storage are available.
Will the same crew handle loading and storage delivery?
If requested in advance, we do our best to assign the same crew for consistency and convenience.
Vehicle, Equipment & Specialty Items
Will you tow my car?
No, we don’t provide car towing. We recommend working with a licensed auto transport company for this service.
Can you move firearms?
No. Due to strict regulations, we cannot transport firearms. Please contact a licensed firearm shipping specialist.
Can you move houseplants?
If requested in advance, we do our best to assign the same crew for consistency and convenience.
Will you disconnect appliances like washing machines?
Yes. We offer appliance disconnection and reconnection as an optional service. Please mention this when booking.
Payments, Tipping & Support
What forms of payment do you accept?
We accept major credit cards, debit cards, and cash. Please confirm accepted methods when booking.
How much should I tip movers?
Tipping is appreciated but not required. A common range is $5–$10 per mover per hour or $20–$50 per mover per day, depending on the complexity of the move.
How can I cancel or request a refund?
To cancel and request a refund, please contact us at least 48 hours before your scheduled move. Refunds are typically processed within 5–7 business days.
General FAQs
What items should I avoid packing?
Do not pack hazardous materials (e.g., flammables, chemicals), perishables, cash, legal documents, or firearms. These should be transported personally.
Can I track the moving truck on move day?
Yes. Our trucks are GPS-equipped, and tracking links may be provided depending on your move type. Ask our team for availability.
What happens if my move is delayed?
In case of a delay, we’ll keep you updated. Delays due to traffic, weather, or other factors may result in rescheduling or compensation on a case-by-case basis.
Long-Distance Moving FAQs
How much does long-distance moving cost?
Do not pack hazardous materials (e.g., flammables, chemicals), perishables, cash, legal documents, or firearms. These should be transported personally.
How are long-distance moves priced?
Pricing is based on the weight of your belongings and the distance traveled. Additional services like packing or storage affect the final cost.
How do long-distance moves work?
We provide an estimate based on your inventory and destination. Your items may be combined with others on larger trucks for efficiency. Transit times vary.
How much should I tip long-distance movers?
A tip of $50+ per mover per day is common for long-distance jobs. Adjust based on performance and service quality.